Station General Manager

Job Description:

This position is responsible for compliance of all aspects of company and Federal policies within the day-to-day operation of the station. Must be able to effectively communicate all airline business to Internal and external departments. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and constantly measure performance against these goal and objectives to raise the performance of the station. Responsibility to evaluate, manage and provide ongoing feedback to employees and develop individuals and encourage career advancement. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.

Essential Duties and Responsibilities:


  • Establish and maintain safety compliance of aircraft, customers, facilities and employee working Address issues and provide corrective action as they warrant
  • Ensure compliance with all Federal directives and security Audit to ensure quality assurance
  • Ensure Compliance for controlling of station expenses/cost and maintain an effective cost control program
  • Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments
  • Coordinate airline vendor functions and act as liaison for local contracts providing service to Airline, i.e., fueling skycap, security, catering, cleaning and ground handling. Evaluate performance and implement appropriate measures to review service provided to
  • Ensure compliance of all station manuals and monitor for current revisions and availability
  • Ensure compliance of customer service, baggage handling and departure Monitor and verify quality control.
  • Establish effective and cost-efficient work schedules for all station Participate in establishing interview, hiring and manpower requirements.
  • Coordinate provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental and local training
  • Provide feedback, research and response to customer complaints/compliments in coordination with Customer
  • Establish employee recognition programs for station achievements, e., safety, performance and revenue collect programs.
  • Work to establish contract revenue and actively pursue opportunities to ensure station
  • Perform all functions of a Station Agent
  • Other duties as assigned by Regional
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must have authorization to work in the S. as defined in the Immigrations Act of 1986

Competency/Behavioral Requirements:


  • Be pleasant with others on the job and display a good-natured, cooperative attitude
  • Be reliable, responsible, and dependable, and fulfill
  • Attention to Detail
  • Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations
  • Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
  • Willingness to take on responsibilities and challenges
  • Be sensitive to others’ needs and feelings and be understanding and helpful on the job
  • Develop one’s own ways of doing things abiding by to TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done
  • Be persistence in the face of obstacles

Job Requirements:

Education, Experience, and Training: Requires 3 years of supervisory experience in the aviation industry. Must receive initial/advanced CSA/GOA Services training required by airline. High School Diploma or Equivalent, College preferred.


Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services as well as general procedures for passenger processing and baggage transfers.


Licensing/Certification: Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.


Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.

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